Over 25 years' industry experience
In-house technical support
Widely accepted by UK lenders

COMPLAINTS

Should you remain dissatisfied with the response that you receive from us, you may refer your complaint to us directly. We will investigate the matter and provide a final response. Build-Zone's contact details are as follows:

Complaints

Build-Zone

6 Pembroke Road,

Sevenoaks,

Kent,

TN13 1XR

Email:  sales@build-zone.com

Telephone: +44 (0)345 230 9873

Ultimately, should you remain dissatisfied with the insurer's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Email:complaint.info@financial-ombudsman.org.uk

Telephone: +44 (0)300 123 9 123

Website: www.financial-ombudsman.org.uk

 

Also see our other brands:

Build-Zone is a trading style of Sennocke International Insurance Services Limited of 6 Pembroke Road, Sevenoaks, Kent, TN13 1XR, Sennocke International Insurance Services Limited is an independent insurance broker who is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 309040.