Over 25 years' industry experience
In-house technical support
Widely accepted by UK lenders

How to make a Home Warranty Claim

If you do have a problem with your home, how you make a home warranty claim will depend on the section of your warranty that applies. You will need to check your Certificate of Insurance and policy wording, for details of the cover provided. Here is a brief overview of what is and isn’t covered in the majority of cases.


What Is Usually Covered

  • Major damage to the structural elements of your home



What Isn’t Usually Covered

  • Wear, tear or lack of maintenance

  • Fire, flood and accidental damage (this is covered by a home buildings policy)

  • Snagging issues related to a new home



If you are unsure, please get in touch with us. Our claims team will guide you through the process so that we can help you as quickly as possible. You can contact our team directly below or email us at claims@build-zone.com.


  • Profile-Placeholder-image.-Gray-silhouet

    Rob Simpson

    Claims Technician

  • Profile-Placeholder-image.-Gray-silhouet

    Vincent Maddock

    Claims Handler

  • Person-gray-photo-placeholder-woman-1074

    Val Mason

    Administrator BZSS

Also see our other brands:

Build-Zone is a trading style of Sennocke International Insurance Services Limited of 6 Pembroke Road, Sevenoaks, Kent, TN13 1XR, Sennocke International Insurance Services Limited is an independent insurance broker who is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 309040.