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How to make a Home Warranty Claim

If you do have a problem with your home, how you make a home warranty claim will depend on the section of your warranty that applies. You will need to check your Certificate of Insurance and policy wording, for details of the cover provided. Here is a brief overview of what is and isn’t covered through home warranty claims in the majority of cases.


What Is Usually Covered

  • Major damage to the structural elements of your home



What Isn’t Usually Covered

  • Wear, tear or lack of maintenance

  • Fire, flood and accidental damage (this is covered by a home buildings policy)

  • Snagging issues related to a new home



If you are unsure about your structural warranty claim, please get in touch with us. Our claims team will guide you through the home warranty claim process so that we can help you as quickly as possible. You can contact our team directly below or email us at


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